Level 5 Certificate in Effective Coaching and Mentoring

Supporting the promotion of a coaching culture within your school

This qualification is designed for managers and those with significant responsibility for effective coaching and mentoring as part of their daily role within an organisational context. It is also ideal for individuals who wish to move into a development role or start a career as a freelance coach or mentor.

What distinguishes this ILM 5 Programme from others is the broad syllabus. In addition to covering core coaching principles and frameworks, the programme incorporates tools and techniques for coaching in a range of contexts including work/life balance; managing change and developing self-awareness and emotional intelligence. The programme also incorporates coaching psychology, creative approaches to coaching and current thinking on presence, energy and developing reflective inquiry. This eclectic blend ensures that the programme is both challenging and holistic.

The programme is delivered utilising a blended learning approach of face-to- face workshops, some self-paced learning and phone/video individual and group tutorials.

There are three mandatory units to this qualification.

The first unit, ‘Understanding the skills, principles and practice of effective coaching and mentoring within an organisational context’ aims to enable learners understand the role and contribution of coaching or mentoring, and build a business case.

The second unit requires learners to demonstrate their ability to plan, deliver and review at least 18 hours of coaching or mentoring within an organisational context.

The third unit, ‘Reviewing own ability as a coach or mentor within an organisational context’ aims to give learners the ability to critically review their own personal qualities, skills and competence.

  • Induction to ILM and Level 5 Certificate in Effective Coaching and Mentoring.
  • The coaching continuum and different types of coaching.
  • Coaching/Mentoring/Counselling. Definitions, boundaries, usages and differences.
  • What makes an effective coach? The knowledge, skills and behaviours required.
  • Building rapport. What is rapport and how is it created?  The importance of establishing and maintaining rapport when coaching.
  • Active listening.  Understanding the various levels of listening and their roles in coaching.  Barriers to listening and tips for listening.
  • The business rationale for coaching – for individuals and the organisation.
  • Individual and organisational barriers to coaching and strategies for minimising these.
  • Confidentiality and contracting. Establishing the coaching contract.
  • Ethical issues and their impact on coaching.
  • Powerful questions. What are they?  Practise using powerful questions.
  • Goal setting – creating well-formed outcomes.
  • Coaching practise.
  • Evaluating the effectiveness of coaching and ROI.
  • How do people learn? The cycle of learning and learning styles.  Learning styles and their role in coaching.
  • Introduction to the GROW coaching model. Overview of the model and demonstration.
  • Coaching practice – GROW.
  • Getting ready to coach. Introduction to coaching documentation including maintaining a coaching diary to record sessions, review progress against goals and obtaining feedback from clients/peers/tutor.
  • Developing reflective practice. What is reflective practice?  Introduction to reflective journal to be maintained.
  • Clean language and its role in coaching.
  • Beliefs and values. What are they?  How do they manifest themselves in coaching?  Values elicitation exercise.
  • Tools for exploring work/life balance and career transitions.
  • Coaching practise – work/life balance and career transitions.
  • Supervision – the role of supervision in coaching and supervision requirements.
  • Developing sensory acuity and awareness. Using sensory acuity in coaching.
  • Precision questions and their role in coaching.
  • The psychology of change. The logical levels of change model.
  • Coaching using the logical levels of change model.
  • Tools and frameworks for coaching through change.
  • Coaching practise – coaching through change.
  • What is emotional intelligence? The four tenets of emotional intelligence.  Working with emotional intelligence in coaching.
  • Coaching practise.
  • Reflections on coaching practise. Reflection on development as a coach.    Where am I now and what is the focus for my future development as a coach?
  • Review of assignments for ILM qualification.

The cost for the Level 5 Certificate in Effective Coaching and Mentoring, including coaching and final assessment, is £1,995.

Session Date
Day 1 Thursday 23rd January 2020
Day 2 Tuesday 3rd March 2020
Day 3 Thursday 2nd April 2020
Day 4 Friday 15th May 2020
Day 5 Wednesday 17th June 2020
Day 6 Thursday 9th July 2020
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